The legally binding version of this information is the Czech version. This English text is provided for information only as a non-binding translation.
This page summarizes the practical procedure for complaints, withdrawal from contract and returns of goods purchased from the MAGIC STUDIO 2000 online store. Detailed legal terms are set out in the Terms and Conditions.
1. Contact address for complaints and returns
MAGIC STUDIO 2000
Zámecká 87
751 14 Dřevohostice
Czech Republic
E-mail: info@magicstudio2000.com
2. Withdrawal within 14 days
When buying at a distance, a consumer generally has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods. Please inform us of the withdrawal by a clear statement, for example by e-mail or letter. Send the goods back no later than 14 days after withdrawal from the contract.
The customer bears the cost of returning the goods unless stated otherwise for the particular order. Please return the goods complete, clean, safely packed and with proof of purchase or the order number where possible.
We refund the received payment without undue delay, no later than 14 days after withdrawal from the contract. However, we may withhold the refund until we receive the returned goods or until you prove that you have sent them back.
3. Exceptions from the right of withdrawal
The right of withdrawal may not apply in particular to goods made or modified according to the customer's wishes or for the customer's person, to digital content supplied otherwise than on a tangible medium if the customer expressly agreed to its supply before the withdrawal period expired and was informed of losing the right of withdrawal, and to other cases provided by law.
4. Complaints about defective goods
If the goods are defective, contact us by e-mail or in writing and describe the defect, the order number and the requested method of resolution. If possible, attach a photo or video of the defect. Goods under complaint should be sent to the contact address for complaints.
The consumer has statutory rights from defective performance for the period laid down by law, for consumer goods generally for 2 years from receipt. We will handle the complaint without undue delay and no later than 30 days after it is made, unless a longer period is agreed with the customer.
5. Model withdrawal form
You may use this form, but it is not mandatory.
I hereby give notice that I withdraw from the contract for the purchase of the following goods:
Order number:
Date of order / date of receipt:
Customer name and surname:
Customer address:
E-mail / phone:
Bank account for refund if the original payment method is not used:
Date:
Customer signature, if the form is sent on paper: