This page summarizes the basic information about shipping, payment and returns in the MAGIC STUDIO 2000 online store. The specific available options, shipping prices and any surcharges are always shown in the cart and checkout before the order is submitted.
Shipping to the Czech Republic and Slovakia
Orders delivered to the Czech Republic and Slovakia are normally shipped via PPL. Depending on the current checkout offer, delivery to an address, pickup point or another supported delivery method may be available.
The shipping price depends on the destination country, selected delivery method, weight, parcel dimensions and current carrier options. The exact price is shown before the order is submitted.
Shipping to Other Countries
For orders to other countries, several carriers may be offered in checkout. The customer chooses from the available carriers and delivery methods according to price and other displayed parameters. Depending on the destination country and current availability, carriers may include DHL, UPS, FedEx or another contracted carrier.
The available carrier offer may differ by destination country, parcel type and current shipping service availability. If a carrier is not available for the entered address, it will not be shown in checkout.
Payment Methods
Payment options may vary depending on the delivery country, selected currency, delivery method and current availability of individual payment providers. The binding list of available payment methods is always shown in checkout before the order is submitted.
Depending on the current checkout offer, payment may be made especially by payment card or fast bank transfer through the ComGate payment gateway, bank transfer, PayPal, Revolut, cash payment at the shop branch, or cash on delivery.
Cash on delivery and cash payment at the shop branch are available only for countries for which these methods are shown in checkout; this is usually for orders delivered to the Czech Republic and Slovakia. Cash on delivery is not available for orders delivered to other countries.
The order is submitted for processing after confirmation. For payments in advance, goods may be shipped only after payment is credited or confirmed by the payment gateway.
Receiving the Shipment
On receipt, we recommend checking whether the packaging is intact and whether the shipment is visibly damaged. If the shipment is visibly damaged, we recommend preparing a damage report with the carrier and informing us at info@magicstudio2000.com.
This does not affect the buyer's statutory rights from defective performance or the consumer's right to make a complaint.
Returns and Withdrawal from Contract
When purchasing at a distance, a consumer has the right to withdraw from the contract without giving a reason within 14 days of receiving the goods, unless a statutory exception stated in the Terms and Conditions applies. For orders delivered in several parts, the period starts on receipt of the last delivery.
Withdrawal may be notified through the online return form, by e-mail or in writing. The goods must then be sent or handed back without undue delay and no later than 14 days after withdrawal.
The customer bears the cost of returning goods to the seller unless agreed otherwise in advance or unless we state otherwise. We recommend packing the goods so that they are not damaged during transport.
After withdrawal, we refund received payments including the cost of the least expensive offered delivery method to the customer, without undue delay and no later than 14 days after withdrawal. We do not have to refund before receiving the returned goods or before the customer proves that the goods have been sent.
Detailed rules for withdrawal, complaints and statutory exceptions from the right of withdrawal are set out in our Terms and Conditions.
Return and Complaint Address
MAGIC STUDIO 2000
Zámecká 87
751 14 Dřevohostice
Czech Republic
E-mail: info@magicstudio2000.com