Terms and Conditions

The legally binding version of these Terms and Conditions is the Czech version. This English text is provided for information only as a non-binding translation.

General Terms and Conditions of the MAGIC STUDIO 2000 online store

These Terms and Conditions govern the mutual rights and obligations of the seller and the buyer arising in connection with the purchase of goods, digital content or a digital content service through the online store at www.magicstudio2000.com.

1. Seller

The seller is Ladislav Horák, MAGIC STUDIO 2000, ID No.: 65913761, VAT No.: CZ7008255683, registered office: Mervartova 67/8, Přerov 750 02, Czech Republic.

Contact and delivery address: MAGIC STUDIO 2000, Zámecká 87, Dřevohostice 751 14, Czech Republic.

E-mail: info@magicstudio2000.com, phone: +420 603 239 715.

The seller is an entrepreneur within the meaning of the Czech Civil Code. The buyer is a consumer or entrepreneur concluding a purchase contract with the seller through the online store.

2. Goods, Prices and Costs

  1. Information about goods, their main characteristics, price, availability and possible variants is provided for individual products in the online store.
  2. Prices are shown including VAT where VAT applies. Shipping costs and any other costs according to the selected delivery and payment method are added to the price and are shown before the order is submitted.
  3. For digital content and digital services, product pages include available information on functionality, compatibility, interoperability, technical requirements and possible usage restrictions where relevant.
  4. Offers and prices remain valid for as long as they are displayed in the online store. This does not exclude individual agreements.
  5. In the event of an obvious error in the price or product description, the seller is not obliged to deliver goods under obviously incorrect conditions. The seller will inform the buyer without undue delay and offer corrected terms.

3. Order and Conclusion of Contract

  1. The buyer creates an order by adding goods to the cart and completing the order form. Before submitting the order, the buyer can check and correct entered data.
  2. The order is submitted by clicking the order button, which clearly informs the buyer that submitting the order creates an obligation to pay.
  3. Submitting an order requires completion of mandatory details and confirmation that the buyer has read these Terms and Conditions.
  4. After the order is submitted, the seller sends confirmation of receipt to the e-mail address provided in the order. The purchase contract is concluded when the seller accepts the order or confirms its processing. The Terms and Conditions effective at the time of the order are made available to the buyer in the order confirmation or via a link.
  5. If the seller cannot fulfil the order as requested, the seller will send an amended offer. In that case, the contract is concluded only once the buyer accepts the amended offer.
  6. The buyer may cancel the order until the seller notifies the buyer of acceptance or starts performance, unless otherwise agreed.

4. User Account

  1. The buyer may purchase with or without registration if the online store allows it.
  2. The buyer must provide correct and truthful data and protect account access credentials from misuse.
  3. The seller may cancel a user account, especially if it has not been used for a long time or if the buyer breaches obligations under the contract or these Terms and Conditions.

5. Payment and Delivery

  1. The buyer may pay using the methods offered in the cart and checkout.
  2. Available payment methods may vary depending on the delivery country, selected currency, delivery method and current availability of payment providers. Depending on the checkout offer, these may include payment card or fast bank transfer through the ComGate payment gateway, bank transfer, PayPal, Revolut, cash payment at the shop branch, or cash on delivery. Cash on delivery and cash payment at the shop branch are available only if shown in checkout for the selected delivery country.
  3. The seller issues a tax document if required by law or by the nature of the transaction. The document may be sent electronically.
  4. Goods are delivered to the address or pickup point selected by the buyer. Digital content is delivered by making it available for download, sending a link or code, or by another method stated for the product.
  5. Delivery time depends on product availability, the selected delivery method and the delivery location. The seller will inform the buyer of any substantial delay.
  6. On receipt, the buyer should check that the packaging is intact and that the shipment is not visibly damaged. It is advisable to report a damaged shipment to the carrier and inform the seller at the same time.

6. Consumer Withdrawal from Contract

  1. A consumer may withdraw from a distance contract without giving a reason within 14 days from receipt of goods. For multiple deliveries, the period starts on receipt of the last delivery.
  2. The consumer may use the online form available in the online store or send a clear withdrawal statement to the seller's e-mail or delivery address.
  3. The consumer may not withdraw, in particular, from a contract for goods made to the consumer's specifications or personalised goods, sealed goods unsuitable for return for hygiene reasons after unsealing, sealed audio or video recordings or computer software after unsealing, or digital content not supplied on a tangible medium if performance began with the consumer's prior express consent before the withdrawal period expired and the consumer acknowledged that the right of withdrawal would thereby be lost.
  4. If the consumer withdraws, the goods must be sent or handed over to the seller without undue delay and no later than 14 days after withdrawal. The consumer bears the cost of returning the goods unless the seller states otherwise.
  5. Goods returned after withdrawal from the contract should be sent or handed over to the business premises and return address: MAGIC STUDIO 2000, Zámecká 87, 751 14 Dřevohostice, Czech Republic.
  6. The seller refunds received payments, including the least expensive offered delivery method, without undue delay and no later than 14 days after withdrawal. The seller is not obliged to refund before receiving the returned goods or proof that the goods have been sent.
  7. The consumer is liable for any reduction in the value of goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.

7. Defective Performance and Complaints

  1. The seller is liable to the consumer that goods are free from defects on receipt and conform to the contract, description, quantity, quality, functionality, compatibility and other agreed characteristics.
  2. The consumer may complain about a defect that appears within two years of receipt. If a defect appears within one year of receipt, the item is presumed to have been defective on receipt unless the nature of the item or defect excludes this.
  3. For digital content and goods with digital elements, the seller is also liable for providing necessary updates to the extent required by law and by the nature of the product.
  4. In the event of a defect, the consumer may request removal of the defect by delivery of a new defect-free item or by repair, unless the chosen method is impossible or disproportionately costly. The consumer may also request a reasonable discount or withdraw from the contract in cases provided by law.
  5. Complaints may be made by e-mail, in writing, or by sending the goods to MAGIC STUDIO 2000, Zámecká 87, Dřevohostice 751 14, Czech Republic. The buyer should provide a description of the defect, the requested method of resolution and contact details.
  6. The seller confirms receipt of the complaint and informs the consumer of its resolution. Consumer complaints are resolved without undue delay and no later than 30 days from submission, unless the seller and consumer agree on a longer period.
  7. Rights from defective performance of buyers who are not consumers are governed by the Czech Civil Code and contractual arrangements.

8. Communication, Documents and Archiving

  1. The seller sends messages to the buyer's e-mail address provided in the order or user account. The buyer sends messages to the seller's e-mail or address stated in these Terms and Conditions.
  2. The purchase contract including the order is archived by the seller electronically. The order content is sent to the buyer in the order confirmation or made available in the user account if created.
  3. The contract is concluded in Czech unless the parties agree otherwise.

9. Personal Data Protection

Personal data processing is governed by separate privacy rules published in the online store. The seller processes personal data mainly for order processing, compliance with legal obligations and customer communication.

10. Out-of-Court Consumer Dispute Resolution

  1. The competent body for out-of-court resolution of consumer disputes arising from a purchase contract is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 44, 110 00 Prague 1, Czech Republic, website: www.adr.coi.cz, e-mail: adr@coi.cz.
  2. The consumer may contact the Czech Trade Inspection Authority if the dispute cannot be resolved directly with the seller.

11. Final Provisions

  1. Legal relations not regulated by these Terms and Conditions are governed by Czech law, especially the Czech Civil Code and the Consumer Protection Act.
  2. If any provision is invalid or ineffective, the remaining provisions remain valid.
  3. The seller may amend these Terms and Conditions. The wording effective when the buyer submits the order applies to that order.
  4. These Terms and Conditions take effect on 27 June 2026.
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